I'm trying to add a previously deleted employee back into the program. It is telling me that "email already exists".
You'll need to click on each user's name in the main "receptionist / administrator" program and check each username (email address). Someone was entered with the deleted employee's email address.
 

The mobile app will not let me enter a "Return Time".
If you are trying to enter a "Return Time" earlier than the current time (example: you are returning tomorrow at 8:00 a.m.) enter the "Return Date" first, then enter the return time..
 

I can log into the receptionist program on the web but not the mobile app.
You are most likely using the receptionist's master username & password rather than the username and password your receptionist or administrator created for you when they added you to the program.
 

The changes I make on my phone are not showing up in the "recptionist's" program.
If your password has ever been changed (you were deleted and added back into the program with a new password) your phone will still be trying to access the in/out board with your old password credentials. Easy to fix! Please visit our password update site.
 

No one is able to open the app on their phone.
Make sure the receptionist has added everyone's name to the program! Use the username and password that your receptionist gave you. 
 

I'm getting "Waiting on download ... or ... "You need an internet connection" when I try to download the app.
If your Wi-Fi connectivity is enabled .. try turning it off temporarily to use your phone provider's network. Your Wi-Fi connection may be weak. If you weren't using Wi-Fi try enabling it in Settings .. your provider's network may be temporariliy having issues or you may have a weak connection. 
 

I'm getting "Error: the data couldn't be read because it isn't in the correct format" on my iPhone.
This happens if your password has been changed. Simply delete the app and reinstall it by visiting our app download site.
 

The app closes and doesn't save my changes on my Android phone! 
This happens if your password has been changed. Your phone is still looking for your old password.   Please visit: our password update site to see the easy fix.

I'm getting "URL Error" when I try to log in on my iPhone.
Most likely you have a percent sign (%) in your password. Have the administrator or receptionist delete you from the program then add you back in with a password that does not have a % in the text.
 
- After you have been added back in please visit our password update site.